Appeals

When an appeal is available

An appeal is available when the decision notice or the relevant in-app flow provides an appeal option or instructions. Availability can depend on the decision and the product flow. This page does not promise an appeal for every report, account action, or content decision, or a particular appeal window.

How to challenge a decision

Use the appeal option or instructions shown with the decision. Explain the specific part of the decision you believe is incorrect, and provide relevant context that was not considered or was misunderstood. Keep the request focused and factual.

• Include the decision notice or report reference, if one was provided.
• Identify the affected account or content and the decision you are challenging.
• Explain why you believe the decision should be reconsidered.
• Attach relevant evidence or new context only if the appeal flow permits it.
• Submit through the appeal route provided in the app or decision notice.

What happens after an appeal

An appeal asks for reconsideration; it does not guarantee that the original decision will change. If the app provides appeal status or outcome updates, use those updates for the current state. No review time or result is guaranteed on this page.

Urgent safety situations

An appeal or in-app report is not an emergency service. If someone is in immediate danger, contact local emergency services first. For suspected child exploitation or immediate risk to a child, contact the appropriate local child-protection authority or emergency service. Do not wait for an appeal or report notification.

• Move to a safer place and contact a trusted person if you can do so safely.
• Avoid confronting or contacting a person if that could increase risk.
• Preserve relevant report references and safe evidence, but do not download, copy, or redistribute illegal or exploitative material.
• Use in-app reporting for the platform concern after immediate safety needs are addressed.