Reporting Support
Use this guide to report an account or item in Kronop, understand what information may be associated with a report, and choose an appropriate report reason.
Where to report in the app
Start a report from the account or item related to the concern. Depending on the app screen and available controls, report entry points may be available from a profile, post, Reel, video, Story, live stream, group, marketplace listing, note, or question. Use the in-app report option attached to the relevant account or content so the report refers to the right context.
If a report option is not available on a particular screen, use the closest available report entry point for the account or content, or consult the relevant safety guidance. Do not repost harmful material to make it reportable.
- Profile
- Post
- Reel
- Video
- Story
- Live
- Group
- Marketplace
- Notes
- Questions
How to submit a report
The wording and order of controls may vary by app screen. In general, open the report option on the relevant profile or item, complete the available report form, and submit it in the app.
- Open the report option for the account or content.
- Select the report type offered for that item.
- Choose the reason that best matches the concern.
- Add a clear, factual description of what happened and where.
- Attach a screenshot or other relevant evidence if the app offers an attachment option and it is safe and lawful to do so.
- Review the details and submit the report.
Information associated with a report
A report record may include the fields below when they apply to the report flow. Some fields identify the report context rather than information you need to type in yourself. The exact fields and what is visible to you can vary by report type and app screen.
- Reporter user ID
- Reported user ID
- Report type
- Content type
- Content URL or in-app reference
- Selected reason
- Description supplied with the report
- Screenshots or other evidence attached, if supported
- Report status
- Created time and other relevant timestamps
Report reasons
Choose the closest available reason in the report form. The list may be presented differently depending on the content or account being reported.
- Fake account
- Spam
- Harassment
- Bullying
- Hate speech
- Threats
- Impersonation
- Adult content
- Scam/Fraud
- Copyright violation
- Privacy violation
- Illegal content
- Other
Make a clear and safe report
Describe the specific conduct and identify the item or account. Include only information relevant to the concern. Do not attach or redistribute intimate, exploitative, or illegal material; when such material involves a child, do not download or forward it.
Reports are requests for review. Submission does not guarantee content removal, account action, or a particular response time. Review and decisions depend on the available information and applicable rules.
Privacy and reporting
The report record can include the reporter's user ID, so a report is not anonymous to Kronop. This page does not promise whether the reported person can see reporter identity in every case. Review the Privacy Policy for formal information about personal data handling.